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Q: Why should I choose Access Hollywood Tours?
A: With Access Hollywood tours you not on a huge bus, but on a smaller 9 or 13 passenger shuttle. This allows you to converse with our tour guide and ask questions about the sights Los Angeles has to offer.
Q: Where do the tours start from if you do not pick us up from a hotel?
A: Our ticket booth is located on the Hollywood Walk of Fame (6541 Hollywood Blvd), front of Te'kila Mexican Restaurant.
Q: Where do we pay and what do you accept?
A: We accept all major credit cards as well as traveler's checks and cash when you pay at our tickets booth. Credit cards only when you book online.
Q: What is the cancellation policy?
A: 12 hours notice are required; however you may change the dates of your reservation up to 6:00pm the day before with no penalty.
Q: What is the cutoff time for making an online reservation?
A: Online reservations can only be made up until 1 hour before the tour scheduled departure times. After that cutoff time, reservations can only be made by calling 1.323.472.7938.
Q: How far in advance must we reserve?
A: As soon as your plans are definite; but all customers are recommended to make a confirmed reservation at least 24-hours in advance to guarantee a seat. However, Double Decker Hop-on/Hop-off City Tour departs every hour from our Hollywood location and reservation is not required, but 24-hour advance reservation is still recommended to guarantee a seat.
Q: What if I purchased my tickets from a third party vendor?
A: Tickets purchased from a third party vendor(s) must call for reservation at least 24-hours in advance to guarantee a seat. (Maximum 5ppl allowed per party and per tour)
Q: Do I receive a confirmation?
A: When you book online, you receive 2 confirmation emails: 1 from Access Hollywood Tours that confirm your booking(s) and the details of your tour(s), 1 from our secure payment provider as a proof of your payment. You should receive these emails a few minutes after your booking. Bring your reservation number and a photo ID to the tour pick-up location.
Q: Is it secure to enter my credit card number?
A: Access Hollywood Tours use the service of Fast Transact for the secure payment. Fast Transact is an expert on secure payment and use the latest encryption techniques to ensure a maximum security when you pay online.
Q: Do you use my personal informations?
A: As we are aware of your privacy, the informations you give, including your email address, are used only for the process of your reservation and won't be sold or used for any other purpose.
Q: Is there parking?
A: Yes, Parking is available on Schrader blvd, parking can be between $10.00 - $15.00.
Q: Do we have a guide?
A: Yes, Sit back and relax in our open top bus, we provide the must comprehensive narrted tour.
Q: If I need to make changes or updates?
A: If you have already made a reservation and need to make changes or updates, please call 2 hours in advance at 1.323.472.7938.