Frequently asked questions
Q: What safety measures are you taking during this post-COVID period?
A: The safety and well-being of our guests and team members remain our highest priority. Read about our safety guidelines.
Q: Where do the tours start from and finish?
A: Our tours start and finish at our main terminal located on The Hollywood Walk of Fame at 6541 Hollywood Blvd. Los Angeles, CA 90028. Beside Te'kilas Mexican Restaurant.
Q: How long is the tour?
A: Celebrity Homes Tour - (2 hours)
A: Los Angeles City Tour - (5 1/2 hours)
Q: What times do the tours run?
A: Celebrity Homes Tour
10:30am, 11:30am, 1pm, 2pm, 3:30pm, 4:30pm (Monday-Thursday)
10:30am, 11am, 11:30am, 1pm, 1:30pm, 2pm, 3:30pm, 4pm, 4:30pm (Friday-Sunday)
A: Los Angeles City Tour
11am (Friday - Sunday)
Q: How do I redeem my ticket?
A: Following your transaction, you will receive a confirmation email. Please present it to a Access Hollywood Tours staff member at our main terminal before you start your tour.
Q: Will you wait for me if I'm running late?
A: If you have provided us with a good contact number, we will try to call you at least a few minutes before we leave. Because of other customers schedules, we simply cannot leave later than the departure time. We therefore strongly suggest you arrive 20 minutes prier from the departure time.
Q: What happens if it rains?
A: The activity usually runs in light rain and other moderate weather conditions, but we may cancel the activity at short notice in the event of severe or unsafe weather conditions. If we cancel the tour, paid guests will have the opportunity to either reschedule for the next available tour or date (subject to availability), or receive a full refund.
Q: Are restrooms available?
A: Yes, restrooms are available at our main location. There are also public restrooms along the tour route. If you should need to stop, please let us know and we will try to accommodate you.
Q: What is the cancellation policy?
Q: Do you store any of our credit card information?
A: We use a trustworthy booking software called Peek that handles all our transaction data.
Q: What if I purchased my tickets from a third party vendor?
A: Ticket(s) purchased from a third party vendor(s) must call for reservation at least 24-hours in advance to guarantee a seat. (Maximum 5ppl allowed per party and per tour)
Q: Do I receive a confirmation?
A: When you book online, you receive 2 confirmation emails: (1) from Access Hollywood Tours that confirm your booking(s) and the details of your tour(s), and another from our secure payment provider as a proof of your payment. You should receive these emails a few minutes after your booking. Bring your reservation number and a photo ID to the tour pick-up location.
Q: Will I be able to take pictures along the way?
A: Yes!! Bring your camera to capture all the sights. You will have plenty of photo opportunities and we strongly encourage you to take advantage of them!
Q: Is there parking?
A: Yes, parking is available across the street from our main terminal at 1639 Schrader Blvd. *Please note that they are not run by Access Hollywood Tours and prices are subject to change. Street meter parking are available.
Q: Are the tours conducted in English only?
A: Yes, the tours are only conducted in English. However, our non-English speaking guests will still enjoy the experience.
Q: Are food and drinks allowed on the tour?
A: Yes, food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.
Q: If I need to make changes or updates?
A: If you have already made a reservation and need to make changes or updates, please call 12 hours in advance at 1.323.472.7938.
Q: Can you pick up from my hotel/location?
A: We do not offer any hotel pick up or drop off services. Guests are solely responsible for transportation to and from our location. 6541 Hollywood Blvd. Los Angeles, CA 90028.
Q: Is gratuity included in the price?
A: No, gratuity are not included in the ticket price but are greatly appreciated by the drivers. Our drivers give you information and entertainment along with a safe journey. A small gratuity at the end of the tour is a nice way to say thanks.
Q: Do I need a booster or car seat for my child?
A: Yes, children under the age of 9 or 40 pounds must be secured in a car seat or booster seat. California happens to be one of the states that does not make an exception. Proper safety seats are required. We provide car seats or booster seats for your love ones if needed, but we recommend customers to provide their own.
Q: Are the tour vehicle(s) wheelchair accessible?
A: No, our vehicle(s) are not wheelchair accessible. Guests must be able to transfer from their chair on their own and navigate several stairs within the vehicle.
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