FAQ's
Frequently Asked Questions
Got questions about our Hollywood bus tours? We've got answers! Below you'll find everything you need to know about tour times, what you'll see, where to meet, and what to bring. Whether you're a first-time visitor to Los Angeles or a local planning a fun day out, our FAQ section has you covered.
How do I reserve my tour?
To make a reservation, please book your date and time online. If you have any trouble, we're always available by phone for questions and concerns.
Where does it start and end?
Our tours begin and end at our main location on the Hollywood Walk of Fame, at 6541 Hollywood Blvd. Los Angeles, CA 90028, beside Te'kilas Mexican Restaurant.
How long is the tour?
Celebrity Homes Tour - (2 hours)
Los Angeles City Tour - (5 1/2 hours)
What times do the tours run?
Celebrity Homes Tour
Monday - Sunday @ 10:30 am | 11:30 am | 1:00 pm | 2:00 pm | 3:30 pm | 4:30 pm
Los Angeles City Tour
Friday - Sunday @ 11:00 am
How do I redeem my ticket?
After completing your transaction, you will receive a confirmation email. Please present this email to an Access Hollywood Tours staff member at our main terminal before your tour begins.
Will you wait for me if I'm running late?
If you have provided us with a reliable contact number, we will try to call you a few minutes before departure. However, due to other customers' schedules, we cannot delay the tour past the scheduled departure time. We strongly recommend that you arrive at least 20 minutes prior to the departure time.
What happens if it rains?
The tour usually operates in light rain and other moderate weather conditions. However, we may cancel the tour on short notice in the event of severe or unsafe weather conditions. If we cancel the tour, paying guests will have the option to either reschedule for the next available tour or date (subject to availability) or receive a full refund.
Are there restrooms in the vehicles?
No. However, restrooms are available at our main location. There are also public restrooms along the tour route, so we can make numerous restroom stops. Please let us know in advance, and we will do our best to accommodate you.
What is the cancellation/refund policy?
A full refund is available with a minimum of 12 hours advanced notice before the scheduled tour departure time. No refunds or rescheduling less than 12 hours notice. No refunds or rescheduling are permitted for bookings made within 12 hours of the tour. No-call/no-shows are not qualified for any type of refund or rescheduling.
How do I apply a discount or promo code from a third party vendor?
You can apply a discount or promo code at checkout. Simply enter the code in the designated field, and the discount will be automatically applied to your total before payment.
Do I receive a confirmation?
When you book online, you will receive two confirmation emails:
1. One from Access Hollywood Tours confirming your booking(s) and the details of your tour.
2. Another from our secure payment provider as a proof of your payment.
These emails should arrive within a few minutes after your booking. Please bring your reservation number and a photo ID to the tour pick-up location.
Will I be able to take pictures along the way?
Yes! Bring your camera to capture all the sights. There will be plenty of photo opportunities, and we strongly encourage you to take advantage of them!
Is there parking?
Yes, we recommend parking across the street from our main location at 1639 Schrader Blvd, Los Angeles, CA 90028. *Please note that they are not operated by Access Hollywood Tours. Prices may vary, but all-day parking typically costs around $20, depending on the time of year.
Are the tours conducted in English only?
Yes, the tours are only conducted in English. However, our non-English-speaking guests will still enjoy the experience.
Are food and drinks allowed on the tour?
Yes, food and drinks are welcome. However, alcoholic beverages are not allowed under any circumstance, for the safety and comfort of all of our guests.
If I need to make changes or updates?
If you have already made a reservation and need to make changes or updates, please call at least 12 hours in advance at +1 (323) 472-7938.
Can you pick up from my hotel/location?
We do not offer any hotel pick-up or drop-off services. Guests are solely responsible for their own transportation to and from our location.
Is gratuity included in the price?
No, gratuity is not included in the ticket price but is greatly appreciated by the drivers. Our drivers provide information and entertainment along with a safe journey. A small gratuity at the end of the tour is a nice way to say thank you.
Do I need a booster or car seat for my child?
Yes, children under the age of 9 or under 40 pounds must be secured in a car seat or booster seat. California happens to be one of the states that does not make exceptions, proper safety seats are required. We provide car seats or booster seats for your loved ones if needed, but we recommend that customers bring their own.
Are the tour vehicles wheelchair accessible?
No, our vehicles are not wheelchair accessible. Guests must be able to transfer on their own and navigate several steps within the vehicle.
Don't See Your Question or Answer?
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