Frequently Asked Questions

We've gathered all the details about our Hollywood bus tours - from booking to pick-up times and everything in between. Browse the topics below to find quick answers.

How do I book a Hollywood bus tour?

You can easily book a Hollywood bus tour online through our website. Simply select your preferred tour, date, and time, and complete the secure checkout. You'll receive a confirmation email with all tour details and meeting location.

Can I book a Hollywood bus tour for the same day?

Same-day booking are often available, depending on availability. We recommend checking our online booking system for the most up-to-date schedule. View Availability >

Can I make changes or cancel my booking?

Yes, bookings can be modified or canceled according to our cancellation policy. Details are provided in your confirmation email.

How do I apply a discount or promo code from a third party vendor?

You can apply a discount or promo code at checkout. Simply enter the code in the designated field, and the discount will be automatically applied to your total before payment.

Do I receive a confirmation?​​

When you book online, you will receive two confirmation emails: 1. One from Access Hollywood Tours confirming your booking(s) and the details of your tour. 2. Another from our secure payment provider as a proof of your payment. These emails should arrive within a few minutes after your booking. Please bring your reservation number and a photo ID to the tour pick-up location.​ ​

Will I be able to take pictures along the way?​​

Yes, bring your camera to capture all the sights. There will be plenty of photo opportunities, and we strongly encourage you to take advantage of them.

What types of tours do you offer of Los Angeles?

We offer a variety of tours including the Hollywood Celebrity Homes Tour, the Los Angeles City Tour, and specialized and provide insider stories about Hollywood.

What is the best Hollywood bus tour for first-time visitors?

The Hollywood Celebrity Homes Tour is one of the most popular Hollywood bus tours for first-time visitors to Los Angeles. This short, 2-hour tour highlights Hollywood's most iconic landmarks and celebrity neighborhoods across Los Angeles.

Are the tours conducted in English only?​

Yes, the tours are only conducted in English. However, our non-English-speaking guests will still enjoy the experience.

Where dose the tour begin and end?

Our tours begin and end on the Hollywood Walk of Fame.

Access Hollywood Tours

6541 Hollywood Blvd

Los Angeles, CA 90028

(Between Te'kila and Little Italy)

When should I check-in?

Guests should arrive at Access Hollywood Tours 20 minutes before the scheduled tour start time. Early arrival ensures a smooth check-in, lets you ask questions, and guarantees you won't miss the tour.

Tip: Save the confirmation email or screenshot for smooth check-in on the day of your tour.

Is there parking available?​

Yes, parking is available across the street from our departure location at 1639 Schrader Blvd. Los Angeles, CA 90028. There is also street parking available within walking distance.

Please note: They are not operated by Access Hollywood Tours. Prices may vary, but all-day parking typically costs around $20, depending on the time of year.

Will you wait for me if I'm running late?

If you have provided us with a reliable contact number, we will try to call you a few minutes before departure. However, due to other customers' schedules, we cannot delay the tour past the scheduled departure time. We strongly recommend that you arrive at least 20 minutes prior to the departure time.

Are there restrooms on the bus?

No. However, restrooms are available at our departure location for your convenience. Additionally, there are also public restroom stops along the tour route at points of interest where you can access. We strive to make your Hollywood bus tour as comfortable as possible, ensuring that your needs are met at every step of the way.

Can you pick up from my hotel/location?

We do not offer any hotel pick-up or drop-off services. Guests are solely responsible for their own transportation to and from our location.

Are the tour vehicles wheelchair accessible?

No, our vehicles are not wheelchair accessible. Guests must be able to transfer on their own and navigate several steps within the vehicle.

Are pets allowed on the tour?

Unfortunately, pets are not allowed on the tour. This policy helps us ensure the safety and comfort of all guests.

What happens if it rains or the weather changes?

The tour usually operates in light rain and other moderate weather conditions. However, we may cancel the tour on short notice in the event of severe or unsafe weather conditions. If we cancel the tour, paying guests will have the option to either reschedule for the next available tour or date (subject to availability) or receive a full refund.

What is the cancellation/refund policy?

A full refund is available with a minimum of 12 hours advanced notice before the scheduled tour departure time. No refunds or rescheduling less than 12 hours notice. No refunds or rescheduling are permitted for bookings made within 12 hours of the tour. No-call/no-shows are not qualified for any type of refund or rescheduling.

Do I need a booster or car seat for my child?

Yes, children under the age of 9 or under 40 pounds must be secured in a car seat or booster seat. California happens to be one of the states that does not make exceptions, proper safety seats are required. We provide car seats or booster seats for your loved ones if needed, but we recommend that customers bring their own.

Are food and drinks allowed on the tour?

Yes, food and drinks are welcome. However, alcoholic beverages are not allowed under any circumstance, for the safety and comfort of all of our guests.

Is gratuity included in the price?

No, gratuity is not included in the ticket price but is greatly appreciated by the drivers. Our drivers provide information and entertainment along with a safe journey. A small gratuity at the end of the tour is a nice way to say thank you.

Is smoking or vaping allowed on the tour?

No. Smoking and vaping are not permitted during the tour. This helps ensure a confortable and enjoyable experience for all guests.